Protea Communications (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit proteacomms.com.au or contact us through our website.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who we are
Protea Communications is a communications and marketing consultancy operated by Yolandè Lundie, serving businesses across Southwest Western Australia and the Southern Forests region.
For privacy enquiries, please contact us at [email protected] or 0419 981 285.
2. Information we collect
We may collect the following types of personal information:
- Contact details — such as your name, email address, phone number, and business name, when you submit our contact form or subscribe to updates.
- Communication content — the message or enquiry you send us, including any information you choose to include.
- Technical information — such as your IP address, browser type, device information, and pages visited, collected automatically through standard server logs when you use our website.
We do not intentionally collect sensitive information (such as health information, racial or ethnic origin, or political opinions) through our website. Please do not submit sensitive information via our contact form unless it is necessary for your enquiry.
3. How we collect information
We collect personal information when you:
- Complete and submit our contact form;
- Subscribe to our newsletter or request updates;
- Email or call us directly; or
- Browse our website (through cookies and server logs, where applicable).
4. How we use your information
We use the personal information we collect to:
- Respond to your enquiries and provide information about our services;
- Communicate with you about work we may undertake together;
- Send newsletters or updates where you have opted in to receive them;
- Improve our website and understand how visitors use it; and
- Comply with legal obligations.
We will not use your personal information for direct marketing without your consent, and you may opt out of marketing communications at any time by contacting us or using the unsubscribe link in any email we send.
5. Disclosure to third parties
We do not sell or rent your personal information. We may share information with trusted third-party service providers who assist us in operating our website and delivering our services, including:
- Email delivery providers — to send and receive emails from contact form submissions and newsletters.
- Website hosting providers — to host and deliver our website securely.
These providers are required to handle your information securely and only for the purposes we authorise. We may also disclose information where required or authorised by law.
6. Cookies and analytics
Our website may use essential cookies to ensure the site functions correctly. We do not use cookies to track you across other websites for advertising purposes. You can control cookies through your browser settings, though disabling cookies may affect how some parts of the site work.
7. Data security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Data retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. When information is no longer needed, we take reasonable steps to destroy or de-identify it.
9. Access, correction, and complaints
You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading. To make a request, contact us at [email protected].
If you believe we have breached the APPs, please contact us first so we can try to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Overseas disclosure
Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure those providers handle your information in a manner consistent with the APPs.
11. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.
12. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Protea Communications
Email: [email protected]
Phone: 0419 981 285